Privacy and Cookies Policy

This privacy policy sets out how Mountane Ltd uses and protects any information that you give to Mountane Ltd when you use this website.

Mountane Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mountane Ltd may change this policy from time to time by updating this page. Please check this page from time to time to ensure you are happy with any changes.

 

WHAT INFORMATION WE COLLECT:

  1. When a customer places an order, the information entered, such as their name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:
  2. their IP address, its host name and its country location
  3. the type of device they used, such as mobile or desktop
  4. the date and time they ordered
  5. their payment method
  6. how much they paid
  7. the shipping method
  8. the number of loyalty points they earned, if applicable
  9. any activity on the order, such as the date and time the order was completed by Mountane staff
  10. whether they are a new customer, a returning one or a guest
  11. the products they ordered

PLEASE NOTE: No payment information, such as credit card number, is ever stored with the Mountane website or on our servers. This information is always stored separately by our payment provider.

 

How We Use the Information We Collect

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  1. Internal record keeping and administer our business.
  2. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  3. Process any order or enquiry by you.
  4. Process marketing, customer and product assessment and analysis to improve our products and services.
  5. Send you email marketing communications (if you've given your consent)

 

Cookies

Cookies are text files stored on your computer. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website software uses two cookies as follows:

PHPSESSID  -  Session ID, expires on exit

To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible

SESSION  -  Session ID, can also contain an email address and encrypted password, expires 1yr

This is for the visitor's convenience, a copy is created with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

GOOGLE COOKIES ARE ALSO USED: We also use Google Analytics and Google uses cookies to collect information about how visitors use our website. We use this information to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where they have come from and the pages they visited.

You can choose to accept or decline cookies, most web browsers allow you to modify your settings to delete cookies if you prefer. This however will prevent the website from working properly and you may not be able to use it as intended or as you wish.

 

YOUR PERSONAL INFORMATION

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of the personal information which we hold about you under the Data Protection Act 1998. Please write to us to request it, a small administrative fee may apply.

If you have previously agreed to us contacting you for direct marketing purposes, you may change your mind at any time by emailing or writing to us.